Return & Refund Policy

Thank you for choosing FunkyFrankie!

Your satisfaction is our priority, and we're committed to making things right if you're not entirely happy with your purchase.

Should you find yourself dissatisfied with any item you've purchased, please reach out to us. We value your feedback and will take the necessary steps to address your concerns:

We offer a full refund.

If preferred, we can send you a replacement.

Additionally, we're here to guide you on optimizing your product experience.

For returns involving multiple identical items, please ensure all unused products are returned for a full refund.

To qualify for a refund, please retain your receipt or proof of purchase.

30-Day Return Period:

You have up to 30 days from the date of purchase to initiate a return for a full refund.

How to Initiate a Return:

To initiate a return, please contact our customer service team at Info@funkyfrankie.com. Our friendly representatives will guide you through the return process.

Refund Process:

We will issue a refund to the original payment method used for the purchase. Please allow up to approximately 5-10 business days later, depending upon the bank for the refund to be processed and reflected in your account.

Damaged or Defective Items:

In the rare event that your candles arrive damaged or defective, please contact us immediately upon receipt. We will arrange for a replacement to be sent to you free of charge or provide a full refund, whichever you prefer.

Contact Us:

If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at Info@funkyfrankie.com. We are here to assist you and ensure your satisfaction with every purchase.

Thank you for choosing FunkyFrankie. We appreciate your business and look forward to serving you again in the future.